Refund policy

Refund & Return Policy

At INTOIT, every product is crafted with care, precision, and purpose. Our formulations go through rigorous testing to ensure they meet the highest standards of quality and performance. However, in the rare instance that your experience falls short, we’re here to make it right.

Returns & Exchanges

For reasons of hygiene and product integrity, we are unable to accept returns or exchanges on opened or used items.

If you receive a product that is damaged, defective, or incorrect, please reach out to our customer care team within 48 hours of delivery, and we will ensure a seamless resolution.

Damaged or Incorrect Deliveries

If your product arrives damaged or is not what you ordered:

Our team will review your request promptly and arrange for a replacement or refund, depending on the situation.

Refund Process

Once approved, refunds will be initiated to your original payment method within 7–10 business days. You will be notified by email once the transaction has been processed.

Cancellations

Orders can be cancelled within 2 hours of placement or before dispatch. To do so, please email support@intoit.in with your order details. Once an order is shipped, it cannot be cancelled or modified.

Non-Returnable Items

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At INTOIT, we value your trust above all.

If you ever face an issue, our team is committed to resolving it with the same care and integrity that goes into every product we make.